/home/arranoyd/.trash/otours_b/wp-content/plugins/.reamaze/readme.txt
=== Re:amaze Helpdesk & Live Chat ===
Contributors: Re:amaze
Donate Link: https://www.reamaze.com/
Tags: woocommerce, customer support, help desk, live chat, conversations, chat, widget, comments, admin, livechat, plugin, chatbot, sales, customer service, ecommerce
Requires at least: 4.0
Tested up to: 5.1.1
Stable tag: 1.1.0
License: GPLv2
License URI: http://www.gnu.org/licenses/gpl-2.0.html
Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.
== Description ==
Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.
* Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
* All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
* Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
* Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
* Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
* Send automated Customer Satisfaction Surveys and keep track of your service quality.
* View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.
Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.
= The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses =
Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.
= Detailed Features =
Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.
Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.
* See order details, histories, and lifetime value
* See recent activity, and customers' screens
* See shipping and fulfillment
* Set order status
* Process refunds and cancellations
* Edit customer and order notes
= Boost Engagement, Conversions, and Sales =
Add a live chat customer service experience to your storefront to engage customers.
* Fully customizable livechat support to match your brand
* Minimal coding required
* SEO-friendly script loading for fast page loads
Apply powerful rules and condition triggers for automatic customer messaging.
* Send call-to-actions, discounts, and promotions via live chat
* Ask for reviews automatically after a purchase
* Up-sell relevant products at checkout
* Prevent shopping cart abandonment
= Reduce Customer Service Volume By 40% =
Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
* Hello Bot can automatically greet customers
* FAQ Bot can reply with FAQ articles for faster customer support
* Order Bot can answer order questions
* Chatbot builder (coming soon)
* Create workflows for advanced chat support scenarios
= Perfect For Self Service =
* FAQ and knowledge base management
* Powerful article editor
* Optimized for SEO
* Show your FAQ in live chat
* Embeddable
= Give Agents Full Customer Service Clarity =
* Powerful Live Dashboard for customer support, sales, and marketing
* See customer activity and location
* Send 1-on-1 chat messages and optimize sales
* See customer screens and co-browse using Peek!
= Create Happy Customers =
Schedule satisfaction surveys after customer service emails or chats have been addressed.
* Available for email and live chat tickets
* Customers can rate your customer support quality
* Get additional feedback for you to review
* Detailed reporting for support tickets
= Better Teamwork =
Customer support teams are more efficient when using Re:amaze.
* CRM and segmentation
* Internal notes
* Team activity sharing
* Response templates
* Office hours
* Autoresponders
* Email templates
* iOS and Android mobile apps
= Mobile Apps Available =
Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
* iOS - [Get iOS App](https://itunes.apple.com/us/app/reamaze-mobile/id1190166501?ls=1&mt=8)
* Android - [Get Android App](https://play.google.com/store/apps/details?id=com.reamaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)
== Installation ==
= Automatic Installation =
1. From your WordPress Admin, go to 'Plugins' -> 'Add New'
1. Search for 'Reamaze for WordPress'
1. Click 'Install Now' and activate the plugin
= Manual installation =
Download the Re:amaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains [instructions on how to do this here](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation).
== Frequently Asked Questions ==
= I don't have a Re:amaze account. Can I still use this plugin? =
You'll need to sign up for a Re:amaze account. [Try Re:amaze free](https://www.reamaze.com/signup?referrer=wordpress) for 14 days. It's easy to set up, no credit card required.
= How do I customize the support widget? =
You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our [Developer Documentation](https://www.reamaze.com/developer)
= Help! I can't seem to get things working! =
If you're having trouble with the plugin, feel free to contact us at support@reamaze.com and we'll be glad to help.
= I have an awesome idea for this plugin! What now? =
Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.
== Screenshots ==
1. Re:amaze Dashboard - Simple, beautiful, with Presence.
2. Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
3. WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
4. Live Chat Widget - Provide instant support and chat for your users
5. Widget Builder - Customize your support widget with ease
6. Reports - Analyze your support metrics
7. Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
8. Re:amaze Settings Page on WordPress Admin
9. Re:amaze integrates with your favorite apps!
== Changelog ==
= 1.1.0 =
* Fix readme links, latest WP version support
= 1.0.9 =
* Updated Readme, latest WP version support
= 1.0.8 =
* Updated Reamaze.js URL, load async
= 1.0.7 =
* Update readme.
* Add WP 4.8.2 to supported version
= 1.0.6 =
* Add WooCommerce Support - Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.
= 1.0.5 =
* PHP 7 support.
* WordPress 4.8 Support
* Introducing Cues - Re:amaze Cues allows you to automatically engage online customers using rules and conditions.
= 1.0.4 =
* Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.
= 1.0.3 =
* Updated assets and readme. Added Instagram support.
= 1.0.2 =
* Added WordPress HTTP API as an alternative HTTP client to cURL
= 1.0.1 =
* Handle Re:amaze API errors gracefully
* Added 'Need Help?' submenu and help hooks throughout plugin
* Added option under Personal Settings for Re:amaze Login email
* Added app banner and icons
= 1.0.0 =
* Initial Release
* Add ability to convert comments into conversations
* Added support widget to WordPress frontend
* Added ability to use Re:amaze within WordPress Admin
* Automatically create FAQ and Conversation History Embeddables
* Added a dashboard Overview Widget
== Upgrade Notice ==
= 1.1.0 =
Fix readme links, latest WP version support
= 1.0.9 =
latest WP version support
= 1.0.8 =
Some minor bug fixes, WP 4.8.2 support.
= 1.0.6 =
Introduce WooCommerce Integration with Re:amaze. Connect your WooCommece store in Re:amaze Admin -> Settings -> Apps -> WooCommerce
= 1.0.5 =
PHP 7 and WordPress 4.8 Support. Check out Re:amaze Cues in the Re:amaze Admin -> Settings -> Cue Builder
= 1.0.4 =
Updated readme, added support for MMS and SMS via ClickSend and Twilio
= 1.0.3 =
Updated readme, added Instagram support, better reporting, new colors!
= 1.0.2 =
Added WordPress HTTP API as an alternative to cURL in cases where cURL is not installed in some PHP / WordPress installations.
= 1.0.1 =
This version adds some minor bugfixes and handles errors more gracefully. Also allows setting your Re:amaze Login email.
= 1.0.0 =
Initial Release