/home/arranoyd/magicraft/wp-content/plugins/incsub-support/inc/templates/ticket-replies.php
<?php if ( incsub_support_has_replies() ): ?>
<?php incsub_support_list_replies(
array(
'reply_class' => 'row',
'author_class' => '',
'message_class' => '',
'date_class' => ''
)
); ?>
<?php else: ?>
<h2 class="alert-box info"><?php _e( 'There are no replies yet', INCSUB_SUPPORT_LANG_DOMAIN ); ?></h2>
<?php endif; ?>
<?php if ( ! incsub_support_is_ticket_closed() && incsub_support_current_user_can( 'insert_reply' ) ): ?>
<div id="support-system-reply-form-wrap">
<h2><?php _e( 'Add a Reply', INCSUB_SUPPORT_LANG_DOMAIN ); ?></h2>
<?php incsub_support_reply_form(); ?>
</div>
<?php endif; ?>